Introduction
We are committed to safeguarding the privacy of our website visitors and customers. In this policy, we explain how we will handle your personal data.
- This policy applies where we act as a data controller with respect to your personal data; in other words, where we determine the purposes and means of processing that personal data.
- Our website incorporates privacy controls affecting how we process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data.
- We will ask for your consent to use cookies when you visit our website unless they are strictly necessary for providing our services.
- In this policy, “we”, “us”, and “our” refer to Janice Anderson.
The personal data that we collect
In this section, we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
- We may process data, enabling us to contact you (“contact data”). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
- We may process information that is included in any communication you send to us or that we send to you. This information is known as “communication data” and can include the content of the communication and associated metadata. When using the contact forms on our website, the website will generate metadata associated with those communications.
- We might collect and process data regarding your usage of our website and services, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. Additionally, we may gather details about your service use’s timing, frequency, and pattern. Our analytics tracking system is the source of this usage data.
Purposes of processing and legal bases
In this section, we have set out the purposes for which we may process personal data and the legal basis of the processing.
- Operations – We may process your personal data for the purposes of operating our website, processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
- Publications – We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions.
- Relationships and communications – We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
- Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, backup copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
- Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
- Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
- Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
Providing your personal data to others
- We may disclose your personal data]to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice.
- Your personal data held in our website database will be stored on the servers of our hosting services providers https://wordpress.com
- Financial transactions relating to our website are handled by our payment services providers, SumUp. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.sumup.com/en-gb/general-privacy-policy
- In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for establishing, exercising, or defending legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
- Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
Security of personal data
- We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
- Where appropriate, we will store your personal data on secure servers, computers, mobile devices, and in secure manual record-keeping systems.
- The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
Your rights
In this Section, we have listed your rights under data protection law.
- Your principal rights under data protection law are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
You may exercise any of your rights in relation to your personal data by written notice to us using the contact details set out below.
Third-party websites
- Our website includes hyperlinks to and details of third-party websites. In general, we have no control over, and are not responsible for, third parties’ privacy policies and practices.
Personal data of children
- Our website and services are targeted at persons over the age of 18.
- If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
Updating information
- Please let us know if the personal information that we hold about you needs to be corrected or updated.
About cookies
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
Cookies used by our service providers
- We use Google Analytics, which gathers information about the use of our website and uses cookies for this purpose. We use the information gathered by Google Analytics to create reports about the use of our website. You can find out more about Google’s use of information by visiting: https://policies.google.com/technologies/partner-sites, and you can review Google’s privacy policy at: https://policies.google.com/privacy.
Managing cookies
- When accessing our website you will have the option to reject the use of cookies. Please bear in mind that blocking cookies may have avnegative impact on the usability of our site.
- If you block cookies, you may not be able to use all the features on our website.
Cookie preferences
- You can manage your preferences relating to the use of cookies on our website by visiting the ‘home’ page.
Amendments
- We may update this policy from time to time by publishing a new version on our website.
- You should check this page occasionally to ensure you are happy with any changes to this policy.
- We may notify you of significant changes to this policy by email.
Our details
- This website is owned and operated by Janice Anderson T/A Baa!
- Our principal Bricks & Mortar shop and main place of business is at:
43 Evan Street
Stonehaven
Aberdeenshire
AB30 2ET
- You can contact us:
(a) by post, to the postal address given above
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
Data protection officer
Our EU/UK representative and data protection officer regarding our obligations under data protection law is Janice Anderson. You can contact our representative by email:
