Thank you for considering our products for purchase on our website. Before placing an order, please take a moment to review and accept our terms and conditions. It’s important to note that these conditions do not supersede your legal rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
In these terms and conditions, “we”, “us”, and “our” refer to Janice Anderson T/A Baa, and “you” and “your” refer to our customer or prospective customer.
Products
Please be aware that the products advertised on our website are an invitation to treat and not a contractual offer. We may change the product range available on our website periodically and are not committed to providing any particular product or type of product.
We strive to accurately display product colours and images on our website, but please note that all computer monitors will show slight variations.
All product information on our website is accurate to the best of our knowledge. However, we cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. We do our best to show yarn colours accurately but due to the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn.
Order Process
To purchase products from our website, you need to add the products you want to buy to your shopping cart. Then, proceed to the checkout and choose your preferred delivery method. When you reach the checkout page, please double-check your inputs before ordering to avoid errors.
After that, please confirm your order and consent to the terms mentioned in this document. Once done, you will be redirected to the payment service provider’s website to complete your payment. We will check if we can fulfil your order and then either send you an order confirmation (making it a binding contract) or inform you that we cannot complete your order via email.
Payments
During the checkout process, you are required to pay the prices of the products you have ordered. You can make payments through any payment method on our website. If you fail to pay by the terms and conditions, we may either withhold the products you ordered or cancel the contract of sale by providing you with a written notice.
If you make an unjustified credit card, debit card, or any other chargeback, you will be liable to pay us within seven days of our written request. This amount will include the chargeback amount, all third-party expenses incurred by us concerning the chargeback, an administration fee of GBP 10.00 including VAT, plus all reasonable costs, losses, and expenses incurred by us in recovering the amounts mentioned in this section.
Please note that if you fail to recognise or remember the source of an entry on your card statement or any other financial statement, resulting in a chargeback, this will be considered an unjustified chargeback.
Deliveries
Our policies and procedures relating to the delivery of products are set out in our Delivery Policy.
Distance contracts: cancellation right
This section applies specifically to customers who purchase from us for personal purposes, not business or professional purposes. If you change your mind after purchasing on our website, you have a 14-day period to do so. This period begins from the day you submit payment and ends 14 days after the day on which you physically receive the product or products.
If you wish to withdraw or cancel your order as described, you must inform us of your decision using a clear statement via email.
You must return the products to us at Baa, 43 Evan Street, Stonehaven, Aberdeenshire, AB39 2ET. You must promptly fulfil your obligations as stated in this section and within 14 days of notifying us about your decision to cancel the contract. You must bear the direct cost of returning the products.
Upon cancellation of an order, you will receive a full refund of the amount you paid to us, including the costs incurred for delivery, except in the following circumstances:
The products are returned to us in poor condition or have been used. In that case, we may need to adjust the refund amount accordingly. We may recover that amount by deducting it from your refund.
We can only accept refunds for books and magazines if they arrive damaged. In this case, you must provide photographic evidence, including the damaged packaging.
We can only accept refunds for notions or tools in sealed packaging if the product has an obvious fault.
We will refund the money paid using the same method used to make the original payment. You will not incur any fees as a result of the refund.
Unless we have offered to collect the products, we will process any refund due to you as a result of a cancellation on the basis described above within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.
Warranties and representations
By using our website, you warrant and represent to us that:
you are legally capable of entering into binding contracts
you have full authority, power and capacity to agree to these terms and conditions;
all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading, and
you can take delivery of the products by these terms and conditions and our delivery policy.
We warrant to you that:
We have the right to sell the products that you buy
the products we sell to you are sold free from any charge or encumbrance except as specified in these terms and conditions;
you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
the products you buy will correspond to any description published on our website and
the products you buy will be of satisfactory quality.
All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to our warranties and representations, all other warranties and representations are expressly excluded.
Limitations and exclusions of liability
Nothing in these terms and conditions will:
limit or exclude any liability for death or personal injury resulting from negligence;
limit or exclude any liability for fraud or fraudulent misrepresentation;
limit any liabilities in any way that is not permitted under applicable law; or
exclude any liabilities that may not be excluded under applicable law,
And, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions except to the extent permitted by law.
Order cancellation
We reserve the right to terminate a contract under these terms and conditions immediately by giving you a written notice of termination in the following cases:
If you fail to pay the total amount due to us on time, as specified in the contract,
If you commit a material breach of the contract.
On the other hand, you may terminate a contract under these terms and conditions immediately by sending us a written notice of termination if we commit any material breach of that contract.
Furthermore, we may cancel a contract under these terms and conditions by providing you with a written notice of termination if we cannot fulfil the contract due to any event beyond our reasonable control, including but not limited to the unavailability of products.
Variation
We may occasionally revise these terms and conditions by publishing a new version on our website.
Revising these terms and conditions will apply to contracts entered into at any time following the revision but will not affect agreements made before the modification.
Entire agreement
These terms and conditions, together with our delivery policy and returns policy, shall constitute the entire agreement between you and us concerning the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
Statutory and regulatory disclosures
We will not file a copy of these terms and conditions for each user or customer. If we update these terms and conditions, the version you originally agreed to will no longer be available on our website. Consider saving a copy of these terms and conditions for future reference.
These terms and conditions are available in the English language.
Our details
This website is owned and operated by Janice Anderson.
Our principal place of business is at:
Baa
43 Evan Street
Stonehaven
AB39 2ET
You can contact us:
by post to the postal address given above
by our website contact form
by telephone, on the contact number published on our website;
or by email, using the email address published on our website
